Privacy policy.

Effective Date: 13/12/2024

Introduction
At The Headache Studio, your privacy is important to us. We are committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as adhering to the requirements set by the Australian Health Practitioner Regulation Agency (AHPRA).

This privacy statement outlines how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Information

We collect personal information to provide healthcare services and manage our professional obligations. The types of information we may collect include:

  • Personal details: Name, date of birth, address, contact information.

  • Health information: Medical history, treatment details, and other information necessary for your care.

  • Payment details: For billing and insurance purposes.

  • Other information: As required to comply with legal or regulatory obligations.

We collect this information directly from you unless it is unreasonable or impracticable to do so.

2. Use and Disclosure of Personal Information

We use your personal information to:

  • Provide you with healthcare services.

  • Manage and administer your treatment and care.

  • Comply with legal and regulatory requirements.

We may disclose your personal information to:

  • Other healthcare providers involved in your care.

  • Laboratories, specialists, or diagnostic services as required.

  • Health insurance providers or other third parties for billing purposes.

  • Regulatory bodies such as AHPRA or Medicare if legally required.

Your information will not be shared for marketing purposes without your consent.

3. Data Storage and Security

We take reasonable steps to ensure your personal information is stored securely and protected from unauthorized access, misuse, loss, or disclosure.

  • Physical security: Restricted access to our premises and files.

  • Digital security: We use healthcare specific, web-based software. Nookal and Physitrack use Secure servers, encryption, and regular audits to ensure you information is stored securely.

When your personal information is no longer needed, we will securely destroy or de-identify it in accordance with Australian law.

4. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
To make a request, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with the law.

5. Your Rights and Choices

You can choose to:

  • Opt out of receiving non-essential communications.

  • Withdraw your consent for specific uses of your information.

  • Lodge a complaint about the handling of your personal information.

6. Complaints and Enquiries

If you have any concerns about how we handle your personal information or believe we have breached the APPs or AHPRA standards, please contact us:

Phone: (08) 6263 7579
Email: hello@theheadachestudio.com
Mail: Unit 3/54 McCoy street Myaree 6154

We aim to resolve complaints quickly and fairly. If you are not satisfied, you can escalate the matter to the Office of the Australian Information Commissioner (OAIC).

7. Updates to This Privacy Statement

We may update this privacy statement from time to time to reflect changes in our practices or legal obligations. The updated statement will be available on our website.

For more information, please contact us directly.